FAQ

Thank you for choosing So Original. Your questions are important to us. This is why we provide you with this FAQ.

Do not hesitate to contact us if you have any further questions.

Orders

How can I track my order?

Once the order has been placed, you will receive a confirmation email in which you will find your order number for online tracking. You can also do it by phone at +1 514 342 6111

Can I modify or cancel my order?

Once the order has been processed and shipped, it cannot be modified or cancelled. If you are not completely satisfied with your purchase, you can return it Returned items must be in perfect condition, receipt included.

Are purchases secure on your site?

SoOriginal.co or SoOriginal.ca are proud to offer you a completely secure online shopping environment. Our site is authenticated by VeriSign, which means that any confidential information relating to your credit card is encrypted and encoded by the SSL protocol. We do not store any confidential data on our server.

The site is also secured by McAfee, which ensures that your confidential information is protected. The McAfee service protects websites daily against vulnerability, dangerous content and links that are at risk for consumers. It also helps merchants and their customers protect themselves against hackers, spyware, pop-ups, spam, phishing emails and computer scams.

What payment methods do you accept?

We offer the following payment methods: Visa, Master Card, Amex, Gift Card, Direct Deposit.

IMPORTANT: Your billing address (name, address, and zip code) must match the one on your credit card statement. We use this information to verify the authenticity of the transaction and payment.

Do you apply taxes on orders?

Sales taxes are calculated according to the provincial and federal laws in force, as well as the rates applicable to your order. Where required by law, shipping charges are also taxable. In the event of a refund, we will also refund the amount of taxes paid.

How soon will I receive my order?

All orders are shipped within three to five days. The delivery date depends on the type of shipment chosen when placing the order. Here are the shipping options available to you:

Regular mail via Canada Post or Canpar (affiliated with Canada Post).

Do you accept international orders?

Currently, we can only process orders placed in Canada, and the United States, via Canada Post or Canpar. However, if you live elsewhere, we will be happy to process your order differently. Just contact us by email STYLESOORIGNAL@GMAIL.COM and we will follow up on your request.

Can I return my order?

If you are not completely satisfied with your purchase, you can return it by mail. Trades ; To exchange a product purchased on or complete the return and exchange form that accompanied your order. Include the form in your prepaid, insured package and mail it to

1 BOULEVARD DES PROMENADES, SAINT-BRUNO-DE-MONTARVILLE, QC J3V 5J5 LOCATED AT MARCHÉ DES PROMENADES, NEAR THE SAQ

To facilitate the exchange process, call us at 514-342-6111 and let us know that you would like to make a quick exchange. We will place your new order, invoice you and ship the package the next business day. While you wait for your new order, return the original merchandise to us and we will credit your account upon receipt of the package. A good way to guarantee receipt of the product before stocks run out.

Confirmation and acknowledgment of receipt of your order

After choosing the method of payment and validating your purchase, you are given confirmation of the registration of the order. It contains a summary of your order and possibly instructions for sending us payment, if you have not chosen secure online payment.

Online card payment (SSL secure transaction)

A message like the one below is displayed.

"Your order has been taken into account. We thank you for your confidence. Your order number: <NUMERO>. You have chosen payment by telephone: To validate your order, take your credit card and call our service customers: 514-342-6111 Your order will be processed as soon as your bank details are recorded, which is why we recommend that you communicate them to us as soon as possible.As of receipt of this bank information, you will receive your order within <10> days maximum."

Order summary tracking.

Payment by Paypal

A message like the one below is displayed.

"Your order has been taken into account. We thank you for your trust. Your order number: <NUMERO>. You have chosen payment by Paypal: You will receive your order within <10> days maximum."

Order Summary Tracking

Learn more

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Products

Do you have a product catalog?

Out of respect for the environment, we do not print a catalogue.

To view our collection please visit our website.

Go to store:

Saint-bruno de Montarville:

1 BOULEVARD DES PROMENADES, SAINT-BRUNO-DE-MONTARVILLE, QC J3V 5J5 LOCATED AT MARCHÉ DES PROMENADES, NEAR THE SAQ

FC Fairview Pointe-Claire:

6801 Route Transcanadienne, Pointe-Claire, QC H9R 5J2

Or, ask us a specific question by email and we will be happy to answer you quickly.


Product availability

The availability of products offered on our website may change without notice. We are always working to present the available products. However, it is possible that an item is missing from inventory when you place your order.